Zoom Phone Voicemail using Desk Phones

You can access your voicemail messages and record your voicemail greeting using your Zoom Phone desk phone. If you have access to the Zoom web portal for your extension, you can retrieve or change your voicemail PIN in the Zoom web portal. Otherwise, contact the Help Desk at helpdesk@viewpoint.org to request a voicemail PIN be reset.

Record a voicemail greeting

1. Dial *86 to access your voicemail.
2. Enter your PIN number followed by #.
3. Press 2 to record a new voicemail greeting.
4. When prompted start recording the message. Press * to re-record or press any other key to stop recording.
5. The system will play back your recording. Press 1 to save this new voicemail greeting or press 2 to re-record.
6. When you save the new voicemail greeting, you will be taken back to the voicemail main menu.

Listen to your voicemail messages

1. Dial *86 to access your voicemail.
2. Enter your PIN number followed by #.
3. Press 1 to listen to your messages.
4. The system will tell you how many new and old voicemails you have. It will automatically start playing your newest voicemail first.
5. While listening to a voicemail, you can:
   • Press 2 to save the message.
   • Press 3 to delete the message.
   • Press 4 to repeat the message.
   • Press 5 to skip to the next message.
6. When you reach the end of your messages, the system will disconnect you.

How do I know if I have new voicemail messages?

There are several ways you will know you have a new voicemail message:

• You will see the indicator light flashing red on your desk phone.
• There will be a message icon on your phone display.
• When you pick up your phone, the dial tone will play a little faster for a few seconds.
• You will receive a notification in your email with the message attached.