Zoom Troubleshooting Tips

Here is a list of tips to get zoom working if you are experiencing freezes, crashes, or the perpetually spinning "connecting" message. Attempt the steps in the order listed.

1. Force Quit Zoom (if Zoom is frozen)
1. Open the “Force Quit Applications” menu by typing command-option-esc (or by going to: Apple Menu > Force Quit...)
2. Select “zoom.us” from the list
3. Select “Force Quit”
4. Re-launch zoom.us app and connect to a meeting
2. Restart computer
1. Apple Menu > Restart…
2. Once restarted log back in and launch zoom.us app and connect to a meeting
3. Run Zoom Updates
1. Launch zoom.us app
2. Go to Menu Bar > zoom.us > About Zoom
   
3. If there is an update available you will need to run it:(note, that the version number might be newer than the one in the screenshot)
   
4. If you are up-to-date you will see a screen like this: (note, that the version number might be newer than the one in the screenshot)
   
   
4. Reinstall Zoom
1. Navigate to the website: https://zoom.us/download
2. Download and install the “Zoom Client for Meetings” (do this even if you have installed the Zoom Client already)
5. Update OS
1. Go to Apple Menu > App Store
2. Search for “macOS Catalina” 
3. Select “Install” and follow instructions
4. *** Make sure you backup any important files to a personal cloud storage account or your Viewpoint Google Drive account before upgrading

Zoom Temporary Work-Arounds

These are some steps you can take to temporarily get connected if you are having problems with your Zoom Client for Meetings. 

1. Use Zoom App on phone, tablet, or other device
1. Navigate to your devices App Store and search for “zoom”
2. Install the “ZOOM Cloud Meetings” app by publisher “zoom.us”
3. Launch app and connect to your meeting
2. Use the Zoom Web App (Browser-based)
1. Go to: https://zoom.us/join in Google Chrome and enter your meeting code
2. Select "Cancel" when the "Open zoom.us app?" pops up
   
   
3. Select "click here", then select "Cancel" again. And finally, select "join from your browser"
   
4. You will then connect to the meeting using the web-based interface. This version of zoom should have all critical functionality, but note that it may not have all of the advanced features as the "Zoom Client for Meetings."
   ​

Accessing Zoom from China? 

Due to many issues beyond our control, there is only one recommendation - one must download and use the localized Chinese version of Zoom from https://zoom.com.cn/download    (This link will not work in the US.)

Some other education institutes indicate this is the proper client https://zoomcloud.cn/download

(There is no more web-based version.)